Board of Community Health Councils in Wales

Community Health Councils are independent statutory organisations that represent the interests of the patient and the public in the National Health Service. We are the independent NHS ‘watchdog’ in Wales concerned with all aspects of NHS care and treatment.

 

Your local Community Health Council consists of voluntary members who work to ensure that the patient needs and views are taken into consideration in the planning and delivery of local NHS services.

The Wales Board is supported by a team of seven people: a Director, Office Manager, Information & Senior Administrative Officer, Administrative Support Officer, Training & Development Manager, Consultation & Liaison Officer, and a Human Resources Manager.

CHCs are staffed differently across Wales, but the whole organisation (including the Board) employs approximatley 90 people.  The types of jobs include: Chief Officers, Personal Assistants, Office Managers, Administrative Support Officers, Complaints Advocates, Advocacy Support Officers and Patient & Public Involvement Officers.

The work of the CHC organisation is steered by its voluntary members, who number approximately 280 in total.

Given that staff and members are dispersed throughout Wales, the Wales Board keeps everyone up-to-date on the work of the organisation by producing monthly Newsletter.

Community Health Councils across Wales will:

• provide help and advice if you have problems with or complaints about NHS services
• ensure that your views and needs influence the policies and plans put in place by health providers in your area
• monitor the quality of NHS services from your point of view
• give you information about access to the NHS

Website: CHCs in Wales